Refund Policy
Thank you for shopping with Mallomall! We’re committed to ensuring a smooth and reliable shopping experience. Please review our Exchange, Return, and Order Cancellation Policy below.
Exchange, Return & Order Cancellation Policy
Overview:
All products purchased from Mallomall can be exchanged within 30 days only if:
- The item(s) received are defective.
- Accessories are missing.
- A wrong order was delivered.
Products ordered online can be exchanged at any “Mallomall Exclusive” retail store. Please ensure that the tag/label is intact at the time of exchange, whether made in-store or online.
Exchange Policy:
There are certain scenarios where we may not be able to process an exchange. These include but are not limited to:
- The exchange request is made outside the specified 30-day period.
- The product is damaged due to use.
- The product has been tampered with or altered.
- Anything is missing from the package, including price tags, labels, original packing, or the order invoice.
Important: Do not accept any parcel that appears damaged or has an open seal at the time of delivery. Mallomall will not be responsible for such exchanges.
Mallomall does not take responsibility for items purchased from unauthorized sellers or individuals.
Order Packaging Notice:
Every order placed at Mallomall will be delivered in our original Mallomall packaging. Local and international orders will be wrapped with Mallomall-branded tape. We will not entertain complaints for deliveries that do not arrive in official Mallomall packaging or tape.
Return Policy:
Mallomall does not offer cash refunds.
Refunds may only be issued for credit/debit card orders in the following cases:
- The customer cancels the order before Mallomall begins processing the shipment.
- A product is found defective during Quality Control and it is the only piece available, which is then removed from the order.
Order Cancellation:
Customers may cancel their order at any time before the order has been processed.
Mallomall reserves the right to cancel orders for the following reasons:
- The item is out of stock.
- A pricing error occurred.
- The article was found defective during Quality Control.
- The credit/debit card payment was declined by the issuing financial institution.
For any support related to exchanges, returns, or cancellations, please contact our customer support team. We’re here to ensure your shopping experience with Mallomall remains smooth and satisfying.
Best Regards,
Mallomall Team