Terms and conditions
Thank you for shopping with Mallomall! We’re committed to making your shopping experience seamless and trustworthy. Please review our updated Exchange, Return, and Order Cancellation Policy below.
Exchange, Return & Order Cancellation Policy
Overview:
All products purchased from Mallomall can be exchanged within 30 days only if:
- The item(s) is defective.
- Accessories are missing.
- A wrong order was delivered at the time of delivery.
Products ordered online can be exchanged at any “Mallomall Exclusive” retail store. Please ensure that the tag or label is intact at the time of exchange — whether exchanged in-store or online.
Exchange Policy:
There are certain situations where it may not be possible for us to process an exchange. Such cases include, but are not limited to:
- The exchange request is made after the specified 30-day period.
- The product is damaged due to use.
- The product has been tampered with or altered.
- Anything is missing from the package, including price tags, labels, original packaging, or the order invoice.
Important: Do not accept the parcel if it is damaged or the seal is broken at the time of delivery. Mallomall will not be responsible for such exchanges.
Mallomall does not take responsibility for items purchased from unauthorized sellers or individuals.
Order Packaging Notice:
Every order placed at Mallomall will be delivered in the original Mallomall packaging. Local and international orders delivered in boxes will be wrapped with Mallomall-branded tape.
We will not entertain any complaints where the customer has not received the order in the official Mallomall packaging or tape.
Return Policy:
Mallomall does not offer cash refunds.
Refunds may only be issued for credit/debit card orders in the following cases:
- The customer cancels the order before Mallomall begins processing the shipment.
- An item is found to be defective during Quality Control, and it is the only piece available, which is then removed from the order.
Order Cancellation:
Customers may cancel their order at any time before the order has been processed.
Mallomall reserves the right to cancel orders for the following reasons:
- The ite